At AJWA Jewellers, we are committed to delivering your precious jewelry safely and efficiently. Our shipping policy ensures a smooth shopping experience with transparent timelines and secure handling. Please read the details below to understand our shipping process.

📌 Order Processing Time

• All orders are processed within 1-3 business days after order confirmation and payment verification.
• Custom-made, engraved, or personalized jewelry pieces require additional time and may take 4-7 weeks to complete before shipping.
• Orders are not processed on weekends or public holidays. If you place an order during these times, processing will begin on the next business day.
• Once your order has been shipped, we will send you a tracking number via SMS or email so you can track your shipment in real time.

📌 Estimated Delivery Time

We strive to deliver your order as quickly as possible. Delivery times vary based on location:

• Lahore & Major Cities: 2-4 business days
• Other Cities & Remote Areas: 4-7 business days
• International Orders: 7-15 business days 

📌 Shipping Charges

✅ FREE SHIPPING on all orders—no hidden costs! 🎉

• We believe in providing a hassle-free shopping experience with no additional shipping fees.
• For international orders, shipping charges may apply based on the destination and shipping method chosen at checkout.

📌 Order Tracking

• Once your order has been shipped, you will receive a tracking number via SMS or email.
• You can track your shipment through our website or the courier partner’s website anytime.
• If you do not receive a tracking update within 24 hours of shipment confirmation, please contact our support team for assistance.

📌 Delivery Partners

To ensure safe and timely delivery, we partner with trusted courier services, including:
✔ TCS
✔ Leopard Courier
✔ M&P

For international deliveries, we use reliable global shipping providers such as DHL, FedEx, and UPS to ensure your package arrives securely.

📌 Packaging & Security

• All jewelry items are packed securely in tamper-proof packaging to prevent damage or theft.
• Orders are dispatched in discreet packaging to maintain confidentiality and security during transit.
• High-value shipments are insured to ensure full protection against loss or damage.

📌 Delays & Support

We aim to meet our estimated delivery times, but in rare cases, delays may occur due to:

• Customs clearance procedures (for international orders)
• Weather disruptions or strikes
• High order volumes during festive seasons

If your order is delayed beyond the expected timeframe, we will notify you via SMS or email with an update.

For any concerns or urgent assistance, feel free to reach out to our customer support team.

📞 Customer Support Contact:
📧 Email: support@ajwajewellers.store
📱 Phone: 03289491308

Our team is available [mention support hours] to assist you with any shipping-related inquiries.

📌 Damaged, Lost, or Missing Shipments

We take utmost care in ensuring your order reaches you safely. However, in the unlikely event of:

• Damaged Items: If you receive a damaged product, report it to us within 24-48 hours of delivery along with photographic evidence.
• Lost Shipments: If your package is lost in transit, we will initiate an investigation with the courier service and provide a replacement or refund as per our policy.
• Incorrect Orders: If you receive the wrong item, contact us immediately, and we will arrange for an exchange or refund.

📌 International Shipping & Customs Duties

For international customers:

• AJWA Jewellers is not responsible for any customs duties, import taxes, or additional charges imposed by the destination country.
• Customers are responsible for complying with their country’s customs regulations.
• If customs clearance causes delays, we appreciate your patience and cooperation.

📌 Changes to Shipping Policy

AJWA Jewellers reserves the right to update or modify this shipping policy at any time. Any changes will be reflected on our website.

💎 Thank you for choosing AJWA Jewellers! We are dedicated to providing you with an exceptional shopping experience and ensuring that your precious jewelry reaches you safely and on time.

Let me know if you’d like any further modifications! 😊